Mental Health and Psychosocial Support (MHPSS) Support Officer

Position title: Mental Health and Psychosocial Support (MHPSS) Support Officer.

Department: Ferizaj, Kosovo (Ref: UNSC Res.1244 (1999))

Classification: Professional staff, class P2

Type of appointment: Limited, one year with the possibility of extension

Expected start date: As soon as possible

Deadline: September 26, 2022

Founded in 1951, the IOM is an affiliated agency of the United Nations and works closely with governmental, intergovernmental and non-governmental partners as the leading UN agency on migration. IOM is committed to promoting humane and orderly migration for the benefit of all. It does this by providing services and advice to governments and migrants.


The International Organization for Migration (IOM), the United Nations (UN) Migration Agency, is the leading intergovernmental organization on migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is committed to promoting humane and orderly migration for the benefit of all and does so by providing services and advice to governments and migrants.

IOM is committed to ensuring orderly and humane migration management, promoting international cooperation on migration issues, assisting in finding practical solutions to migration problems, and providing humanitarian assistance to migrants in need, including refugees and internally displaced persons. As part of its activities in Kosovo, IOM helps to provide humanitarian assistance and security sensitive measures to migrants.

Under the overall supervision of the Head of Mission (CoM) and the direct supervision of the Protection Coordinator, the Mental Health and Psychosocial Support Officer (MHPSS) is responsible for supporting the implementation of the Mental Health and Psychosocial Support (MHPSS) intervention activities at Camp Liya.

Core functions / responsibilities:

  1. Supervising and supporting the daily implementation of MHPSS activities at Camp Liya.
  2. Supporting the project coordinator in the development, monitoring and implementation of MHPSS components of projects. Check the quality of mental health case management at the camp.
  3. Conducting an outdoor psychological initial assessment of the beneficiaries living in the camp; Identify and track pre-existing mental illnesses and their management, as well as cases requiring immediate referral to clinical services, such as severe psychotic episodes, people with pre-existing mental disorders requiring continued treatment, and substance abusers, especially those in abstinence crises.
  4. Develop and maintain an efficient mental health referral system.
  5. Conduct regular individual and group counseling sessions for needy beneficiaries and provide referrals to psychiatrists as needed. Focus on group activities and information/awareness sessions.
  6. Organize psychosocial activities, conduct focus group discussions and awareness-raising group sessions with beneficiaries on mental health issues.
  7. Create case reports and statistics as needed.
  8. Monitor medical and mental health needs.
  9. Perform other related tasks that can be assigned.
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Required qualifications and experience:


  • Master’s degree in psychology (clinical and counseling), social work or anthropology or a related field from an accredited academic institution with two years of relevant work experience; or
  • University degree in the above fields with four years of relevant work experience.
  • Professional accreditation with a recognized psychological or mental health society is a key advantage.


  • Experience in the implementation and coordination of psychosocial support programs in humanitarian situations;
  • experience in psychosocial support in emergencies;
  • Experience in clinical counseling psychology or psychotherapy and counseling for social workers;
  • Experience working with migrants, people from different cultural backgrounds, victims of human trafficking and other vulnerable groups.
  • Experience of working in a multicultural environment; and,
  • Experience in team coordination.


  • Knowledge and experience in facilitating training and curriculum development in MHPSS.
  • Solid communication skills and ability to work in multicultural environments demonstrate cultural sensitivity and understanding.
  • Ability to work with minimal supervision, manage own time effectively, multi-task and meet deadlines.
  • Ability to quickly adapt to professional and organizational changes.
  • Proven IT skills in MS Office.


The official languages ​​of the IOM are English, French and Spanish.

External applicants for all positions in the Professional category must be proficient in English and have at least a basic knowledge of another UN language (French, Spanish, Arabic, Russian or Chinese).

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Fluency in English (oral and written) is required for all applicants.

Knowledge of the required language(s) will be specifically assessed during the selection process, which may include written and/or oral tests.


Accredited universities are those listed in the UNESCO World Higher Education Database (

Required Skills:

Values – All IOM employees must uphold and demonstrate these three values:

  • Inclusion and respect for diversity: respects and encourages individual and cultural differences; promotes diversity and inclusion wherever possible.
  • Integrity and Transparency: maintains high ethical standards and acts in accordance with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates the ability to work calmly, competently and with commitment and exercises careful judgment in meeting daily challenges.

core competencies – Level 2 behavioral indicators

  • Cooperation: develops and promotes effective collaboration within and between units to achieve common goals and optimize results.
  • Delivery results: produces and delivers high-quality results in a service-oriented and timely manner; is action-oriented and committed to achieving agreed results.
  • Manage and share knowledge: constantly strives to learn, share knowledge and innovate.
  • Accountability: takes accountability for achieving the organization’s priorities and accepts accountability for own actions and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex issues in an informative, inspiring and motivating way.

leadership skills – Level 2 behavioral indicators

  • Guide: provides clear guidance, leads by example and demonstrates the ability to implement the organization’s vision; helps others to recognize and develop their potential.
  • Strengthen others & build trust: creates an atmosphere of trust and a conducive environment in which employees can do their best and develop their potential.
  • Strategic thinking and foresight: works strategically to achieve the organization’s goals and communicates a clear strategic direction.

The IOM competency framework can be found at this link.

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Competencies are assessed in a competency-based interview.


Internationally recruited professionals need to be mobile.

Any offer made to the applicant in connection with this job posting is subject to the Funding Commitment.

This selection process can be used to fill similar positions in different duty stations. Candidates recommended by the Appointments and Postings Board remain eligible for appointment to a similar position for a period of 24 months.

The above list of NMS countries includes all IOM member states that are not represented in the staff occupational category. For this staff category, applicants who are nationals of the country of the duty station cannot be considered as eligible.

Appointment is subject to certification that the candidate is medically fit for the appointment, accreditation, any residency or visa requirements, and security clearances. Vaccination against COVID-19 is generally required for individuals hiring on or after November 15, 2021, subject to certain exceptions. This is checked as part of the medical certificate procedure.

Vacancies close at 11:59 p.m. local time Geneva, Switzerland on the relevant cut-off date. No late applications will be accepted.

How to apply

Interested candidates are requested to submit their applications HERE via PRISM, IOM e-Recruitment System, no later than September 26, 2022 with reference to this call for applications.

IOM will only accept properly completed applications submitted through IOM’s e-Recruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For more information go to:

No fees:

IOM does not charge a fee at any stage of the recruitment process (application, interview, processing, training or any other fee). IOM does not request any bank account information.

Requirement: VN 2022 305 Mental Health and Psychosocial Support (MHPSS) Support Officer (P2) Ferizaj,

Kosovo (Ref: UNSC Res.1244 (1999)) (57759747) Declassified

Posting: Posting NC57759748 (57759748) released

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