Since classes began on August 29th, some students have reported problems connecting to Loyola’s LUC Wi-Fi network. This network is for students and faculty on campus, according to Loyola’s ITS website.
The ITS team did not respond to several interview requests from The Phoenix.
Sophomore Claire Peter-Seymour said she submitted work orders to express her concerns about the LUC WiFi network. Work order requests are submitted through the Loyola Facilities website and are a way for students to ask their questions about networks, equipment, furniture, fire alarms, etc. Fi was having problems and did not receive a response.
“The Wi-Fi really doesn’t work at all, no matter how many work orders I’ve placed,” said Peter-Seymour. but it is not fixed.”
The unreliable connection to Loyola Wi-Fi has caused stress and hampered productivity for some students. First grader Mia Grace Conti Mica said before entering her HONOR 101 lecture, she worries whether she can access the internet or not.
“It scared me a little knowing that there might be instances where I might not be able to access my coursework,” said Conti Mica, 19.
Some students worry not only about whether or not they can access their assignments, but also from which locations they can access them. According to Conti Mica, certain locations and classrooms on campus have more reliable internet connections than others.
Conti Mica said connecting to the LUC network at the Galvin Auditorium (located at the Sullivan Center) was difficult. Freshman Audrey Strand said she struggled at her own dorm, Francis Hall.
Sophomore Claire Peter-Seymour said she even had to miss an online meeting with the Student Accessibility Center (SAC) because of poor Wi-Fi at Fairfield Hall, which is about a five-minute walk south of Loyola’s main campus.
“I ran across the street in my socks to go to another building to connect to someone else’s Wi-Fi,” Peter-Seymour said.
Connecting to other students’ hotspots is one way students have tried to adapt to the Wi-Fi issues. Strand said using her personal hotspot has been helpful in accessing online content, but she has seen other people in her classes unable to connect.
“I had to use my personal hotspot in class, which I’m grateful for because I know some people don’t have that,” Strand said. “I think Loyola should make sure we have access to Wi-Fi across campus.”
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