What is background access and how does it differ from unattended access?

Every business needs computers to do its job and there is a continuous push for more software to improve and streamline business operations. It’s not uncommon for each employee to have multiple devices, including desktop PCs (opens in new tab)laptops, tablets and smartphones (opens in new tab). This creates the challenge of keeping all of these devices up-to-date at all times in order to maintain optimal functioning. Finally, there is a time factor as updates need to be done as soon as possible, especially when there is a zero-day exploit, but it is impossible to update every device at the same time.

One approach has been remote support, which allows a technician to work on the computer’s software at a remote location over the Internet. This is powerful technology that can fix computer problems without having to bring the computer in or have someone come to the place of business. However, this has two disadvantages. The first is that it is disruptive when the technician controls the computer since the user cannot use the computer at the same time while the remote support person takes control of the mouse and keyboard. The other problem is that it can pose a potential security risk since the technician is given access to the entire computer, so the vendor with a good reputation needs to be chosen carefully.

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